Customer Experience Agent

About the RoleWere looking for a Customer Experience Agent to join our fast-growing team at Pargo, where were redefining e-commerce delivery across Southern Africa. As part of the Customer Experience team, youll be on the frontline of customer interactions, ensuring that every touchpoint leaves our customers feeling supported, valued, and delighted. This role is ideal for someone who thrives in a dynamic, high-growth environment and is passionate about solving problems, communicating with empathy, and making a difference in peoples day-to-day experiences. Your Key Responsibilities Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer queries across multiple communication channels (phone, email, and chat). Acknowledge, investigate, and resolve customer complaints effectively and efficiently. Maintain punctuality and reliability in attendance and daily work habits. Develop a deep understand...