Customer experience agent

Cape Town, South Africa | Posted on 08/06/2026

About the Role

We’re looking for a Customer Experience Agent to join our fast‑growing team at Pargo, where we’re redefining e‑commerce delivery across Southern Africa. As part of the Customer Experience team, you’ll be on the frontline of customer interactions, ensuring that every touchpoint leaves our customers feeling supported, valued, and delighted. This role is ideal for someone who thrives in a dynamic, high‑growth environment and is passionate about solving problems, communicating with empathy, and making a difference in people’s day‑to‑day experiences.

Your Key Responsibilities Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer queries across multiple communication channels (phone, email, and chat). Acknowledge, investigate, and resolve customer complaints effectively and efficiently. Maintain punctuality and reli...