Customer Experience Advocate | Hybrid + Proactive Support

Xero is hiring a Customer Experience Specialist in Wellington to deliver best-in-class support for small businesses, bookkeepers, and accountants. You will act as a brand ambassador, guiding customers to unlock value and ensure smooth resolution across channels.

The role emphasizes empathy, proactive outreach, and simplifying complex information, with a team that collaborates across platforms to support customers in a dynamic CX strategy.