Customer Experience Advocate

Kelly Services is seeking a dedicated Customer Experience Advocate for our inbound call team to support our client within the biopharmaceuticals industry. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Salary/Payrate/Compensation: $23.50

Shift: Able to work shift between 9am-8pm

Location: REMOTE but must live no longer than a hour from Durham NC

Benefits: Med/Den/Vis, PTO, Paid Holidays

Key Responsibilities:

• Answer inbound calls promptly and professionally while striving for one-call resolution
• Serve as...