Customer Experience Advisor - UAE National

Customer Experience Advisor

Location: Ras Al Khaimah (on-site)

Duration: Permanent

Notice Period: Immediate joiner or up to 15 days

Key Requirements

• Strong customer service and communication skills.
• Experience in handling customer queries through calls, chats, or emails.
• Ability to cross-sell banking products and achieve sales targets.
• Knowledge of banking products, processes, and customer servicing.
• Strong complaint handling and customer resolution skills.
• Understanding of compliance, security, and fraud prevention requirements.
• Ability to accurately document customer interactions and maintain service quality standards.

Minimum Experience: Contact Centre or Customer Service Experience.