Customer Experience Advisor - Leasehold

X 1 Permanent, 18.5 hours per week - Actual Salary: £13,881.50 per annum

X 1 Fixed Term until 28 February 2027, 24 hours per week (earliest start 3rd August 2026) - Actual Salary: £18,008.43 per annum

Are you passionate about delivering outstanding customer service and making a real difference to people’s lives? We’re looking for two Customer Experience Advisors to join our friendly and dedicated Leasehold team.

You will deliver excellent customer service to our home ownership customers – which include leasehold owners and shared ownership owners. You will receive and respond to customer requests and enquiries over the phone, by e-mail and at times this may be face to face.

You’ll play a vital role in ensuring every customer receives a positive experience, helping to resolve queries, manage requests and supporting our wider Housing Management services.

You will also be a key part of t...