Vacancy Description
At Petstock, we are passionate about pets and the people who love them. Across our stores, support offices, Petstock Foundation, equine specialists, and online brands in Australia and New Zealand, we’re united by one purpose making a positive difference in the lives of pets and their families.
Due to continued internal growth and career progression within the Petstock Group, we have exciting opportunities available for Customer Experience Advisors to join our Support Office teams in Ballarat and Southbank. This role provides exceptional customer service and support across the Petstock Group, delivering positive outcomes through proactive, empathetic, and solution-focused customer interactions.
How You will Support Our Customers:
Manage and action all customer enquires through Phone, live chat and web queues
Action all customer complaints by resolving problems, disseminating issues and implementing solutions in a timely manner
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