Customer Experience Advisor (Administration and Customer Services)

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Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington.
As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels.
This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team.

As a Customer Experience Advisor, you will:

Respond to customer enquiries via telephone, email, live chat, text message and CRM systems

Handle service, invoice and account enquiries professionally and efficiently

Provide quotations, pricing information and proof of collection documentation
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