Customer Experience Adviser - Sensitive Claims

If you enjoy working collaboratively, adapting to different tasks, and making a real difference to customer outcomes, this could be the role for you.   As a Customer Experience Advisor in our Sensitive Claims team, you’ll play a key role in supporting our Retail Operations by building trust, showing empathy, sharing knowledge, and ensuring every interaction leaves customers feeling valued and understood.  This role attracts a salary of £24,720.

What you'll be doing:

• Delivering outstanding customer experiences across telephony, email, and written correspondence

• Complying with regulatory and internal processes to protect customers, colleagues, and the business

• Taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes

• Identifying, prioritising and resolving complaints while learning from feedbac...