Customer Exp Spec-Mgd Svc

*Description*
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Customer Experience Specialist will execute initiatives to improve CDW Services customer experiences and outcomes by creating self-service capabilities and enhancing service delivery processes. The Customer Experience team focuses on improving service delivery from the customer’s perspective while reducing costs to deliver the best possible outcomes.
The Customer Experience Specialist will identify opportunities, build business cases, analyze and document processes, measure outcomes, and execute improvement initiatives. T...