Customer Escalation Specialist

• JOB CODE: FTCSR2 - 07082026 - AN

• 40 hours per week
• Time Zone: Doja Qatar Timezone

Key Responsibilities

• Provide advanced customer support via phone, email, and chat, resolving complex customer inquiries and service-related issues.
• Investigate, troubleshoot, and resolve escalated customer concerns while ensuring timely and effective solutions.
• Coordinate with internal departments, carriers, and third-party partners to resolve logistics, shipping, and service-related issues.
• Monitor customer cases through to resolution, providing proactive updates and maintaining a high level of customer satisfaction.
• Accurately document customer interactions, issue resolutions, and follow-up activities within CRM or customer support systems.
• Identify recurring issues and recommend process improvements to enhance the customer experience.
• Assist in mentoring or suppor...