Customer Escalation Engineer / Lead [Azure Focused]

Support and understand customer key solutions, workloads, and priorities on Azure , including trend analysis, proactive monitoring, and event planning

Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones

Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment

Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience

Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues

Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resiliency

Continuously develop Azure technical skills and knowledge