Customer Engagement & Loyalty Leader (2 years assignment)

Job Description

Job ID: 23008CN

Date posted: 06. 07. 2026

WHO YOU ARE

About You
You are a passionate, highly motivated individual with deep expertise in customer engagement and loyalty, thriving in dynamic environments that blend strategic thinking with practical action. You bring comprehensive knowledge in CRM and customer engagement, loyalty programs, data regulation and the IKEA multichannel reality. With your strong analytical capabilities and interpersonal skills, you excel at gaining customer insights, leading cross-functional teams, and inspiring collaboration. You are energised by driving business growth and contributing to overall success through customer-centric innovation and co-creation with colleagues across IKEA units.

To be considered for this role, you will need to have:
• Formal qualifications in Marketing, Business Intelligence or equivalent, demonstrating a...