Customer Engagement Coordinator

Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.

About the role

This role provides operational coordination of frontline services, ensuring effective site level delivery, task management, and continuity of service across Libraries, Customer Services, and i-SITE functions. It supports the transition to an integrated workforce model by building capability, promoting collaboration, and ensuring staff are appropriately trained and equipped to deliver high quality customer experiences. Working closely with the Customer Engagement Manager and frontline teams, the role drives operational effectiveness through continuous imp...