Customer Data Coordinator

Cape Town or Johannesburg Based | Scale-Up | Full-Time | Operations Machine | Hiring Manager: Busisiwe Mashele

Jem is hiring a Customer Data Coordinator based in Cape Town or Johannesburg. This is a hands‑on, detail‑driven role at the centre of how Jem delivers for its customers.

Jem is a fast‑growing HR tech scale‑up building tools for frontline teams, now supporting just under 200,000 frontline employees across South Africa.

Your Mission

Keep customer data accurate, systems reliable and clients well supported, while helping build smarter, AI‑enabled ways of working.

What Success Looks Like

• Customer data is clean, accurate and processed on time.
• Client queries are resolved quickly and with care.
• Batch payments, invoicing and reconciliations are handled reliably.
• Manual data workflows are steadily replaced by AI‑assisted processes.
• Internal teams trust the data you manage and the sys...