Customer Communications Platform Lead (Iterable) (Alcobendas)

ABOUT THIS ROLE

The CX Messaging Architect is accountable for the design, implementation and optimisation of the target architecture for outbound servicing communications across email, SMS, WhatsApp and other messaging channels. The role creates a single, coherent view of the outbound contact experience, enabling proactive, personalised and channel optimised messaging that drives self‑service, contact avoidance and improved customer engagement.

ROLES & RESPONSIBILITIES

• Define and own the target architecture for outbound servicing communications, covering channels, platform data flows, orchestration and governance.
• Design and maintain a single view of the customer contact experience across all outbound channels, ensuring messaging is coordinated, consistent and context aware.
• Partner with Service Architects, Technology, Data and Compliance to design new servicing related contact experiences that are proactive, relevant and value‑addi...