Customer Collections Representative

Our Customer Collections Representatives are an integral part of the Operations department, and we are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things.

Our Representatives are responsible for ensuring overdue debt is kept to a minimum and that customer payments are made in a timely manner. The successful candidate will support vulnerable and non‑vulnerable customers by identifying appropriate arrears solutions and building effective relationships with customers, clients and colleagues whilst demonstrating best business practices.

Roles/Responsibilities

• Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
• Where appropriate, ensure supplies are disconnected pending payment.
• Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, a...