Customer Care Team Lead: Elevate Service Quality

KONE is seeking a Team Leader – Customer Care to manage and supervise customer care associates in Petaling Jaya, Malaysia. The successful candidate will lead a team, ensuring high-quality customer service and operational targets are met.

This role includes responsibilities like performance monitoring, coaching, and process improvement to deliver an excellent customer experience. Ideal candidates have 5-7 years of experience in customer care operations and strong leadership skills.