Customer Care Specialist

Job Summary

Position Overview: This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement‑related questions. Strong communication between customers, physicians, healthcare and insurance providers is critical. The Customer Care Specialist independently follows standardized workflows as defined by the organization and ensures that benefits/coverage, prior authorization and documentation are correctly obtained to allow Insulet to collect revenue.

Responsibilities

• Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost‑share amounts for existing and new customers.
• Request and collect updated documentation, obtain prior authori...