Customer Care Specialist

**Job Title**: Customer Care Specialist - Bilingual (English/Spanish)**Company**: ListenTrust**Location**: Av.P.
o Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, ***** Hermosillo, Son.
**Schedule**: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours**Compensation**: Earn $3,800 weekly**Objective**:The Customer Care Specialist will be responsible for ensuring the highest level of customer satisfaction while driving proactive solutions to enhance the overall user experience.This role requires excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.
**Key Responsibilities**:- Serve as a high-touch point of contact for customers, ensuring 100% compliance on answer rate and quality guidelines.
- Handle incoming calls, SMS, in-app chat, and Facebook messaging to assist customers.
- Support customers through the account opening process and address any concerns or inquiries.
- Track...