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Customer-Care-Specialist

SYNTEGON

Bangkok, Bangkok, Thailand full-time July 23, 2026
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Vacancy Description

Job Description

  • Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
  • Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
  • Support the parts identification with technical teams
  • Work with the purchasing team to determine delivery time
  • Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
  • Monitor the status and control schedule internally and externally to meet timeline
  • Assist in maintaining correct master data
  • Document and leverage important customer information across departments
  • Follow up open quotes and inquiries
  • Follow up customer’s payment
  • Other assignments related to spare parts department

Qualifications

  • Minimum of 3 years experience in spare parts sales in a regional role
  • Good experience with ERP systems (SAP...

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