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Customer Care Specialist-1

Dynata

Cebu City, Central Visayas, Philippines Full-time June 24, 2026
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Vacancy Description

Customer Care Specialist

We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.

Key Responsibilities

  • Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
  • Develop deep product knowledge to guide customers toward best practices.
  • Monitor customer health and usage metrics to proactively address risks.
  • Serve as a trusted advisor, helping clients achieve their business goals.
  • Onboard new clients and guide them through the use of company products and services.
  • Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.<...

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    Vacancy Details

    Location Cebu City, Central Visayas
    Country Philippines
    Type Full-time
    Category Information and Record Clerks
    Posted June 24, 2026

    About Dynata

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    Dynata

    Cebu City, Philippines

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