Customer Care Representative

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.



Job Description:


Job Title: Customer Care Representative

Department: Customer Care

FLSA: Non-Exempt


General Function

Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media.


Core Competencies

+ Partnerships

+ Growth mindset

+ Results oriented

+ Customer focused

+ Professionalism


Reporting Relations:

Accountable and Reports to: Senior Vice President, Communications; Director, Customer Care; Customer Care Senior Supervisor(s)...