Customer Care Representative I | ILOILO

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claim
• Analyzes problems and provides information/solution
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the databas
• Thoroughly documents inquiry outcomes for accurate tracking and analysi
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manne
• Researches and analyzes data to address operational challenges and customer service issue
• Provides external and internal cus...