Vacancy Description
Customer Feedback & QA Specialist
Hybrid Working | £28,000 – £31,000 DOE | London Bridge
We’re looking for a Customer Feedback & QA Specialist to join our Customer Care team and help ensure we deliver excellent outcomes and service standards for our customers.
Reporting to the Customer Feedback & QA Lead, you’ll support quality assurance and feedback processes, handle complaints, and contribute to compliance and regulatory activities.
Key Responsibilities
- Investigate and respond to informal and formal complaints
- Carry out quality assurance checks across multiple channels
- Prepare case files for the Financial Ombudsman Service (FOS)
- Manage DSR requests within required timeframes
- Investigate and resolve potential sanction matches
- Collaborate with the Compliance team on key topics
- Stay informed on FOS decisions and share insights with colleagues
Ready to Apply?
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