Customer Care Officer

Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers always;
Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice;
Train customers on how to derive the most value from our Software-as-a-Service platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
Requirements

Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
Experience in...