Customer Care Expert

About the Role

We are looking for a proactive and customer-focused Customer Care Expert to manage the complete customer journey, ensuring an outstanding customer experience from the first inquiry through after-sales support.

The successful candidate will be responsible for customer communication, lead follow-up, CRM management, order coordination, complaint handling, refill follow-up, customer retention, and cross-functional coordination with Sales, Operations, Warehouse, and Logistics teams.

Key Responsibilities

• Respond to customer inquiries via phone, WhatsApp, email, website, and social media.
• Handle customer complaints professionally and ensure timely resolution.
• Manage and follow up on leads from marketing campaigns until conversion.
• Prepare and send quotations to prospective customers.
• Maintain accurate customer records in the CRM system.
• Create, update, and close custo...