Customer Care Executive

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We serve a client base across banking, financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Customer Care Executive. This is an exciting opportunity to expand your skill set, achieve job satisfaction and enjoy a healthy work‑life balance.

• Handle customer enquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and elevate cases when required.
• Build positive customer relat...