Customer Care Executive - Coventry

Customer Care Executive

We are looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.

This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of getting it right first time. Experience of working in the energy or utilities sector is highly desirable but isnt essential, however you must have proven experience in a customer service setting in order to be considered for this role.

In this role you will be:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in ans...