Vacancy Description
We have an excellent opportunity for an experienced Customer Care Coordinator to join a well-established residential developer.
Working as part of an experienced Customer Care team, you will play a key role in delivering an exceptional aftercare service, ensuring homeowners receive a professional, efficient and positive experience throughout the final stages of their customer journey.
This is an excellent opportunity for someone with previous customer care experience within the housebuilding or residential development sector who enjoys building relationships and providing outstanding customer service.
Key Responsibilities
* Act as the first point of contact for homeowners via telephone, email and face-to-face communication.
* Deliver a professional, friendly and efficient customer service at all times.
* Log and manage customer defects using the company's customer care system.
* Coordinate appointments with site teams, contractor...
Working as part of an experienced Customer Care team, you will play a key role in delivering an exceptional aftercare service, ensuring homeowners receive a professional, efficient and positive experience throughout the final stages of their customer journey.
This is an excellent opportunity for someone with previous customer care experience within the housebuilding or residential development sector who enjoys building relationships and providing outstanding customer service.
Key Responsibilities
* Act as the first point of contact for homeowners via telephone, email and face-to-face communication.
* Deliver a professional, friendly and efficient customer service at all times.
* Log and manage customer defects using the company's customer care system.
* Coordinate appointments with site teams, contractor...
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