Customer Care Coordinator

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment and enjoy helping others, this may be the position for you! Customer Care Coordinators work in our centralized call center and remotely to assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Service Coordinator at Servco at

Responsibilities

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner.
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests.
• Accurately identify and document appropriate service and maintenance needed.
• Coordinate shuttle or loaner service, as requested.
• Effectively resolve customer issues or concerns.
• Ensure regular communication with c...