Customer Care (Client and Account Management) Technical & Operations · Philippines, Makati

Job Summary

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust through proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and im...