Customer Care Associate

Omron Automation Americas is seeking an energetic and focused Customer Care Associate (CAS) in our Hoffman Estates location to join our best in class Customer Care team.
Under the general supervision of a Customer Care Supervisor (CSV), the Customer Care Associate (CAS) assists Direct Customer and Channel Partners and records necessary information by performing the following duties listed below.
The CAS is expected to work with mínimal supervision within the procedures and limits of the position.
Unusual circumstances or situations requiring approvals above the level granted are referred to management.
**RESPONSIBILITIES**:
- Effectively resolve Customer Care inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures.
- Comfortably communicate with customers (internal and external) using the assigned communication channels.
- Answer customers' questions on price and availability (stan...