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Customer Care Agent

Pearson Whiffin

Chatham, England, United Kingdom Full-time July 19, 2026
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Vacancy Description

Customer Care Agent

Mid Kent

£27,000 0 £28,000 

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

  • Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.
  • Support national account operations, ensuring all orders are fulfilled accurately and on time.
  • Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.
  • Collaborate with Key Account Managers to identify issues that could impact service.
  • Meet daily targets and SLAs by managing and prioritising your workload.
  • Provide feedback to improve customer e...

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    Vacancy Details

    Location Chatham, England
    Country United Kingdom
    Type Full-time
    Category Information and Record Clerks
    Posted July 19, 2026

    About Pearson Whiffin

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    Pearson Whiffin

    Chatham, United Kingdom

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