Customer Care Advisor

Overview

We are looking to strengthen our team of Customer Care Advisors in Sharjah. As a Customer Care Advisor, you are the first line of support to deal with all customers' questions or requests in a speedy and qualitative manner.

Responsibilities

• Primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
• Observe customer challenges and be solution driven.
• Collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
• Signal and report about bottlenecks within the assigned processes.
• Register and administrate client information, documentation, complaints and signals in the relevant systems to have an accurate and complete insight in the status of clients.

Qualifications

• About 2-3 years experience in a customer‑oriented job....