Customer Assurance Investigator: Banking Complaints & FAA Compliance

OCBC Bank in Singapore seeks a highly driven professional to manage end-to-end investigations of customer complaints and ensure compliance with FAA and regulatory expectations, safeguarding the bank's reputation.

You will engage customers by phone, email, and in person to gather information, resolve concerns, and provide practical solutions, while collaborating with compliance, operations, and customer service to address issues and drive improvements.