Customer Assurance & Compliance Advocate

OCBC Bank in Singapore is seeking a detail-oriented professional to manage and resolve customers’ feedback, ensuring confidence and compliance with applicable regulations. You will safeguard the bank's reputation through end-to-end investigations and liaising with MAS, FIDReC, MPs, and industry bodies.

You will lead complaint management, engage customers across channels, and collaborate with Compliance, Operations, and Customer Service to address issues and drive service improvements.