Customer Analytics Manager

The Customer Analytics Manager will own the end-to-end framework for analyzing customer behavior, segmentation, and retention to directly drive customer growth strategies across all RRHI business units. As a key analytics leader, you will transform data into actionable insights that optimize customer engagement and loyalty performance.

Key Responsibilities

• Lead customer analytics, segmentation, retention, and growth initiatives across all RRHI business units.
• Serve as Loyalty Pillar Lead, utilizing GoRewards data to drive loyalty and customer engagement strategies.
• Develop customer segmentation frameworks and generate insights from customer behavior, redemption, and engagement data.
• Monitor acquisition, retention, and customer trends to identify opportunities for growth and optimization.
• Provide actionable recommendations and analytics-driven insights to support marketing, loyalty, ...