Customer Adoption Manager/Technical Account Manager - 11646

Customer Adoption Manager

The Customer Adoption Manager is a key role within our Value Realization Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

Responsibilities

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal.
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and h...