Customer Account Representative (Bi-lingual)

Description
We are seeking a customer-focused Customer Support Specialist to join our growing team. This role combines customer service, relationship management, and sales support responsibilities while serving as a primary point of contact for contractor and customer accounts.
The ideal candidate enjoys building relationships, providing excellent service, and helping customers find solutions to meet their project needs. This is a great opportunity for someone looking to grow their career within a stable organization that offers advancement opportunities and a supportive training environment.
Key Responsibilities

+ Serve as the primary point of contact for assigned customer accounts

+ Build and maintain strong relationships with customers and contractors

+ Manage customer inquiries and provide exceptional service throughout the sales process

+ Follow up with customers after purchases to ensure satisfaction and identify future needs

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