Customer Account Manager Brokerage

Overview

The Customer Account Manager is responsible to the drive internal business growth of existing brokerage customers. This is done by effectively responding to the operational needs of existing NFI customers in conjunction with the effective sourcing and management of NFI’s personnel sourcing carriers. This position reports to Customer ops manager or a Director of Business Development.

Responsibilities

• Effectively Manage Customer Relationships.
• Skilled Negotiation of Rates & Services with clients for FTL, LTL, and Intermodal services.
• Supporting dedicated sales resources that are pushing business to the operations team.
• Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
• Proper positioning of brokerage services within NFI network.
...