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CTOC Operational Support specialist

ISS

Stafford, England, United Kingdom Permanent June 15, 2026
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Vacancy Description

Job Description

We are looking for an organised and customer-focused individual who will lead on day-to-day client communications and system-based administration.

You will play a key role in ensuring service delivery meets agreed SLAs, whilst maintaining accurate records and supporting effective information management across the team.

Key Responsibilities

  • Act as the first point of contact for client calls and emails, logging and processing requests accurately
  • Monitor and triage Power & Environment alarm systems via CAFM systems (e.g. Maximo)
  • Raise, issue and manage reactive work orders
  • Allocate and coordinate work orders to the most appropriate engineer
  • Liaise with engineers, providing clear instructions and updates
  • Lead on client communications via email and CAFM-based tools
  • Ensure all jobs are managed within SLAs and priority response times
  • Maintain accurate records and...

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    Vacancy Details

    Location Stafford, England
    Country United Kingdom
    Type Permanent
    Category Information and Record Clerks
    Posted June 15, 2026

    About ISS

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    ISS

    Stafford, United Kingdom

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