CSR | Get Hired Over the Phone One day Process | Encouraging Fresh Graduate without BPO experience

Responsibilities

• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to SAGILITY policies and procedures and maintain a positive attitude in support of SAGILITY Commitment to Excellence

Qualifications

• Must possess strong interpersonal techniques: is posi...