1. Role Overview
Position: Customer Service Representative (Provider Service)Coverage: NA / EU / ME / APAC Group CallsReporting to: CDSS Operation manager2. Purpose of the job/key objective
To deliver high-quality service to providers by handling inquiries related to claims, benefits, and coverage. The role plays a critical part in supporting Cigna’s service excellence for high-end customers, including expatriates and corporate clients.3．Main duties/Responsibilities
Handle inbound calls from healthcare providers and respond to inquiries related to:Claims statusBenefit and coverage verificationEligibilityComplaints and general inquiriesEnsure accurate and timely resolution of provider inquiries, with a strong focus on first call resolution.Respond to provide emails within agreed turnaround time and proactively communicate any delays....