CSR - Bilingual Mandarin Speaker

Job Summary Purpose

We are looking for Bilingual Mandarin Speakers with outstanding written, verbal, and interpersonal communication skills and the ability to multitask and adapt in a fast-paced environment. You will be the primary contact for our customers, assisting them with inquiries, concerns, and providing exceptional support.

Responsibilities

• Provide ‘world-class’ service excellence to clients by offering consistent over-the-phone customer service experience to Chinese Mandarin customers.
• Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.
• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
• Process customer orders, returns, refunds, an...