CSO- Customer Support Officer

- To be responsible for the execution of regional strategy pertaining to CTS
- Process and audit orders for accuracy from customers via C4C, CPQ, & One Portal/Shop online - enter SAP.
- Process credits / returns, issue RMAs, and post ship billings.
- Coordinate shipment issues with the warehouse and channel partners.
- Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction.
- Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share.
- Provide feedback on channel partner / customer reaction to management.
- Work closely with the IMA & CX team and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to su...