Crypto Platform Support Lead — Tech & Team Growth

Coins is seeking a Technical Support Leader in the Philippines to guide and scale the technical support team, ensuring professional, timely resolution of issues across users, partners, and internal teams. You will design processes, oversee ticketing and escalation, and partner with R&D, product, and compliance to improve platform reliability.

You will manage daily operations, mentor staff, and drive improvements in user satisfaction while maintaining strict data security and regulatory alignment