CRM Technical Business Analyst

CRM Technical Business Analyst

Locations: Toronto, Vancouver, Ottawa, Calgary, Halifax, St. John's, Kelowna, Prince George, Victoria

Work Model: Hybrid

Salary: $65,000 - $75,000 CAD

Responsibilities

• Gather, analyze, and define requirements for various teams, managers, stakeholders, and departments.
• Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
• Distinguish business needs from system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
• Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with the organization’s architecture and gove...