Crm Specialist/Manager

PAVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. /ppbr/ppstrongWhat you will do: /strong /pp1. Daily Operations Monitoring KPI Management /pulliSupervise daily operations of in-house or outsourced call center teams. /liliTrack and report on core operational KPIs including: /liliCall answer rate and abandonment rate. /liliAverage speed of answer (ASA) and average handling time (AHT). /liliWork order closure rate and first contact resolution (FCR). /liliCustomer satisfaction (CSAT) score. /liliGenerate daily, weekly and monthly operational performance reports. /liliIdentify operational bottlenecks and implement process improvements to meet requirements. /li /ulp2. Service Quality Assurance Standard Complianc...