CRM Specialist (MS Dynamics)

Purpose

You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes.

Key Activities

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Own data q...